{"id":24303,"date":"2023-08-02T17:02:52","date_gmt":"2023-08-02T17:02:52","guid":{"rendered":"https:\/\/ancla.solutions\/caliza\/?page_id=24303"},"modified":"2023-08-02T20:00:51","modified_gmt":"2023-08-02T20:00:51","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/ancla.solutions\/caliza\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24303\" class=\"elementor elementor-24303\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e8e2cf5 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"6e8e2cf5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-217a69c8 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"217a69c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e7e71f1 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"2e7e71f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tConforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a48afe sc_fly_static elementor-widget elementor-widget-trx_sc_contact_form_7\" data-id=\"1a48afe\" data-element_type=\"widget\" data-widget_type=\"trx_sc_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f24308-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/caliza\/wp-json\/wp\/v2\/pages\/24303#wpcf7-f24308-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"24308\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f24308-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"form-style-5\">\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><strong class=\"style-line\">1. Identificaci\u00f3n del consumidor reclamante<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres*\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos*\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo Electr\u00f3nico*\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono*\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">Tipo de Documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"C.E\">C.E<\/option><option value=\"R.U.C\">R.U.C<\/option><\/select><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00b0 de Documento*\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Departamento\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Provincia\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Distrito\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n*\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-tutor\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Nombres del Tutor\" value=\"\" type=\"text\" name=\"nombre-tutor\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"apellido-tutor\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Apellidos del Tutor\" value=\"\" type=\"text\" name=\"apellido-tutor\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento-tutor\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo-documento-tutor\"><option value=\"\">Tipo de Documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"C.E\">C.E<\/option><option value=\"R.U.C\">R.U.C<\/option><\/select><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento-tutor\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"N\u00b0 de Documento\" value=\"\" type=\"text\" name=\"numero-documento-tutor\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\">*Esto aplica si el reclamante es menor de edad<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\">*Esto aplica si el reclamante es menor de edad<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><strong class=\"style-line\">2. Identificaci\u00f3n del bien contratado<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"bien-contratado-tipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"bien-contratado-tipo\" value=\"Establecimiento\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Establecimiento<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"bien-contratado-tipo\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"bien-contratado-descripcion\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n*\" name=\"bien-contratado-descripcion\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><strong class=\"style-line\">3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-tipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"reclamacion-tipo\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"reclamacion-tipo\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p>*Reclamo: Disconformidad relacionada a los proyectos o servicios.\n\t\t\t<\/p>\n\t\t\t<p>*Queja: Disconformidad no relacionada a los proyectos o servicios;o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-detalle\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle*\" name=\"reclamacion-detalle\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-pedido\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido*\" name=\"reclamacion-pedido\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap margin-bottom\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p>Adjuntar archivo (PDF, WORD o im\u00e1genes JPG, PNG)\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-adjunto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".doc,.docx,.pdf,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"reclamacion-adjunto\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><strong class=\"style-line\">4. Observaciones y acciones adoptadas por el proveedor<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\">Descripci\u00f3n: \u201cAl ser un reclamo virtual, su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar respuesta dentro del plazo legalmente establecido.<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"block-divider-form elementor-element elementor-element-95844ab elementor-widget-divider--view-line sc_fly_static elementor-widget elementor-widget-divider trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\">\n\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-divider\">\n\t\t\t\t<p><span class=\"elementor-divider-separator\"><br \/>\n<\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<p>(*) Campos obligatorios\n\t\t<\/p>\n\t\t<p>* La formulaci\u00f3n del reclamo no impide a la persona acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo.\n\t\t<\/p>\n\t\t<p>* El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a (15) quince d\u00edas calendario, pudiendo ampliar el plazo hasta (30) treinta d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo y acepto la <a href=\"politicas-de-privacidad\/\" target=\"_blank\">Pol\u00edtica de Privacidad<\/a> de datos de Caliza Inmobiliaria<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"columns_wrap\" style=\"margin-bottom: 20px;\">\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Enviar Datos\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n 1. Identificaci\u00f3n del consumidor reclamante Tipo&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-24303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/pages\/24303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/comments?post=24303"}],"version-history":[{"count":16,"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/pages\/24303\/revisions"}],"predecessor-version":[{"id":24322,"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/pages\/24303\/revisions\/24322"}],"wp:attachment":[{"href":"https:\/\/ancla.solutions\/caliza\/wp-json\/wp\/v2\/media?parent=24303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}